Shipping and Returns – SandqvistBag.com

Shipping Information

Shipping Destinations
We currently ship to all 50 United States and international destinations. Shipping costs and delivery times vary based on your location. During checkout, you can select your country to see available shipping options and costs.

Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Orders placed after 12 PM EST will be processed on the next business day. Weekend orders are processed on Monday.

Shipping Methods
We offer several shipping options:

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days
  • Overnight Shipping: 1-2 business days
    Shipping times begin once your order has been processed and shipped.

Shipping Costs
Shipping costs are calculated based on:

  • Package weight and dimensions
  • Destination address
  • Selected shipping method
    Exact shipping costs are displayed during checkout before payment completion.

Order Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to monitor your package’s progress. Tracking information typically updates within 24 hours of shipment.

Free Shipping
Free standard shipping is automatically applied to all orders over $100 shipped within the United States. International orders may qualify for free shipping during special promotions.

International Shipping
We ship to over 100 countries worldwide. International customers are responsible for:

  • Any customs duties or import taxes
  • Providing accurate customs information
  • Additional shipping times for customs clearance

Shipping Restrictions
Some items may have shipping restrictions to certain countries due to manufacturer policies or legal regulations. These restrictions will be indicated during checkout.

Delivery Issues
If you experience delivery problems:

  • Check your tracking information first
  • Contact your local post office or carrier
  • Ensure someone is available to receive the package
  • Contact us if issues persist

Address Accuracy
Please double-check your shipping address before completing your order. We cannot modify addresses once an order is processed. Packages shipped to incorrect addresses may be subject to additional fees.

Returns Policy

30-Day Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return most items within 30 days of delivery for a full refund or exchange.

Return Eligibility
To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In the original packaging with tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items
Certain items cannot be returned:

  • Worn or used items
  • Products without original packaging
  • Final sale items clearly marked
  • Personalized or custom-made products

Return Process
To initiate a return:

  1. Contact our customer service team
  2. Complete the return authorization form
  3. Pack items securely in original packaging
  4. Include all original documents
  5. Ship to the address provided

Return Shipping
Return shipping costs are the customer’s responsibility, except in cases of defective items or shipping errors. We provide return labels for US returns.

Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.

Exchanges
We offer exchanges for:

  • Different sizes of the same item
  • Alternative colors of the same product
    Exchanges are subject to product availability.

Defective Items
If you receive a defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the defect
  • We’ll cover return shipping costs
  • Choose between replacement or refund

Return Status
You can check your return status:

  • Through your account on our website
  • Using the return tracking number
  • By contacting customer service

International Returns
International returns:

  • Customer responsible for return shipping costs
  • Must complete customs documentation
  • Mark as “returned goods” on forms
  • Original shipping costs non-refundable

Holiday Returns
Extended return period during holiday season (November 15 – December 31). Returns accepted until January 31 of the following year.

Store Credit
You may choose store credit instead of a refund. Store credit:

  • Never expires
  • Can be used for future purchases
  • Issued immediately upon return acceptance

Restocking Fees
Most returns are not subject to restocking fees. Customized items or large quantity returns may incur a 15% restocking fee.

Damaged Returns
We cannot accept returns damaged in transit due to improper packaging. Please pack items securely for return shipment.

Contact Information
For shipping or return questions, please contact us through the website. Have your order number ready for faster service.