Frequently Asked Questions – SandqvistBag.com
Ordering & Payment
How do I place an order?
Browse our collection, select your desired items and sizes, and add them to your cart. Proceed to checkout where you’ll enter your shipping and payment details. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted systems.
Can I modify or cancel my order?
We process orders quickly to ensure fast shipping. If you need to make changes, contact us immediately through our customer service form. We can only modify orders that have not yet entered the shipping process.
Shipping & Delivery
Where do you ship?
We currently ship to all 50 U.S. states and internationally to over 100 countries. Shipping costs and delivery times vary depending on your destination.
How long does shipping take?
Delivery times depend on your location and selected shipping method:
- Standard U.S. shipping: 5-10 business days
- Express U.S. shipping: 2-5 business days
- International shipping: 7-21 business days
Times begin once your order has been processed and shipped.
Do you offer free shipping?
We offer free standard shipping on orders over $100 within the United States. International orders may qualify for free shipping during special promotions.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition with all tags attached. Some items may be final sale.
How do I start a return?
Visit our returns portal on the website, enter your order information, and follow the step-by-step instructions. You’ll receive a return authorization and shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. Please allow additional time for your bank or credit card company to process the refund.
Product Information
How do I choose the right size?
Each product page includes a detailed size chart with measurements. We recommend comparing your measurements to our chart for the best fit.
Are your products true to size?
Most customers find our items true to size. Check individual product reviews for feedback from other customers about fit.
Do you restock sold-out items?
Popular items are often restocked. Use the “Notify Me” feature on sold-out product pages to receive restock alerts.
Care & Maintenance
How should I care for my bag?
Care instructions vary by material. Please refer to the care label on your product and follow the recommended cleaning methods. Generally, we recommend storing in a cool, dry place and cleaning with appropriate products for the specific material.
Are your bags waterproof?
Many of our bags feature water-resistant materials, but we recommend treating them with additional waterproofing spray for maximum protection in heavy rain.
Account & Technical
How do I create an account?
You can create an account during checkout or through the “Create Account” section on our website. Having an account lets you track orders, save favorites, and speed up future purchases.
I forgot my password. What should I do?
Click the “Forgot Password” link on the login page and enter your email address. You’ll receive instructions to reset your password within a few minutes.
Why is my discount code not working?
Discount codes may have specific terms, expiration dates, or minimum purchase requirements. Ensure you’ve entered the code correctly and meet any applicable conditions.
International Orders
Are there any additional fees for international orders?
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in your order total.
What currency are your prices in?
All prices are shown in US dollars. Your payment method will be charged in USD, and your bank may apply conversion fees based on their exchange rate.
Customer Service
How can I contact customer service?
Please use the contact form on our website for the fastest response. Include your order number and relevant details to help us assist you quickly.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. We respond to most inquiries within 24 hours during business days.
Warranty & Repairs
Do your bags come with a warranty?
All our bags come with a manufacturer’s warranty against defects in materials and craftsmanship. The warranty period varies by product line.
What is covered under warranty?
The warranty covers manufacturing defects but does not cover normal wear and tear, damage from misuse, or accidental damage.
How do I make a warranty claim?
Contact our customer service team with photos of the issue and your order number. We’ll guide you through the warranty claim process.
Sustainability
Are your products sustainably made?
We’re committed to sustainable practices and use environmentally friendly materials where possible. Many of our products incorporate recycled materials and sustainable production methods.
What materials do you use?
We use various high-quality materials including organic cotton, recycled polyester, chrome-free leather, and other sustainable fabrics. Specific material information is available in each product description.
Gift Cards
Do you offer gift cards?
Yes, we offer electronic gift cards in various denominations. They can be purchased online and delivered via email instantly.
Can gift cards be used internationally?
Yes, our gift cards can be used for purchases shipped to any country we deliver to.
Product Availability
How can I check if an item is in stock?
Inventory status is shown on each product page. Items marked “In Stock” will ship within 1-2 business days.
Do you have a waitlist for sold-out items?
Yes, you can join the waitlist for sold-out items by clicking “Notify When Available” on the product page.
Corporate & Bulk Orders
Do you offer corporate discounts?
We offer special pricing for corporate and bulk orders. Please contact our sales team through the website for more information.
Can I customize bags for my company?
We offer customization services for bulk orders. Contact us to discuss your specific requirements.